An interactive training that equips financial service providers with practical tools to assess, manage, and improve responsible digital financial services using the DFS Standards and Self-Assessment Tool.
Enable participants to understand digital customer risks, apply DFS Standards, complete the DFS Self-Assessment, and identify practical actions to strengthen responsible digital finance practices.
· Responsible Digital Financial Services and customer risks
· Overview of Cerise+SPTF DFS Standards
· Digital customer journey and risk mapping
· Governance and oversight of DFS
· Product design, transparency, and fair treatment
· Data protection, privacy, and third-party risks
· Using the DFS Self-Assessment and action planning
· Digital finance managers,
· Risk,
· Compliance,
· Consumer protection,
· Product development
